Hello everyone,
I am not much of a writer and in this game I am many times 2 click, however I decided to spend 2 gold for a paper just for the fun of it.

As I already said, I rarely bother with missions since I don't spend much time in game. This time though, was one of those times when I decided to complete as much of them as I can.

All was well until I got to purple missions, one of them being "You already have equipment equipped. Show us how to upgrade it to better level and upgrade 3 parts of equipment." And this is when fun begun. I checked on equipment set and nothing, I checked on trade broker, again nothing. I made screenshots and write a polite ticket asking admins to solve the bug since all my armour was gone, together with what reserves I had. I finally get a reply with a link that I should check directly on equipment and ticket gets closed.
Noob me I say and go to equipment link but surprise....again empty.
So I decide to write a second ticket, making screenshot and asking admins to fix the bug. Of course that didn't happened, my ticket was closed without any explanation.

That is why, I have few puzzles I would like to solve.
First, if this happened to anybody before, all equipment to just vanish.
Second, where else I should look for that equipment, I am out of ideas.
https://prnt.sc/u6xj5e
https://prnt.sc/u6xiqh
And third, is there a magic recipe to actually have issues solved in this game? Because writing polite tickets in english it obviously doesn't work. I don't know know why, maybe writing is an art for admins, maybe english is not their best friend or maybe without yelling things can't happen.

Stay safe everyone and hugs for my friends who play this!

P.S. Don't throw rocks if imagines don't work. :)